Facilitation (Certified Professional Facilitator^®, CPF)

Project management (Certified Project Management Professional^®)

Successful planning, scheduling, and allocation of developer resources, department administration, budgeting, personnel management

Hands-on experience in full system development life cycle (SDLC): JAD facilitation, assessing users' needs, analysis, planning, scheduling, systems design, programming, quality assurance, documentation, project implementation, and customer support

Leading, motivating, and training team members to deliver quality solutions and support for customers

Proven leader with excellent interpersonal skills

Team Lead over a team of ten professional developers and technical support staff

JAD Facilitator

Project Manager responsible for planning, scheduling, and allocation of developer and support resources and all other project management responsibilities

Led research and development/new technologies projects (including projects using Oracle, web technologies, and Visual Basic).  One large project has since been chosen for national distribution at Health Net and has been recognized as an industry “best practice”.

Responsible for leading development projects including large projects with multiple platforms, multi-tiered desktop applications, web technologies, relational data bases, and data warehouse

Responsible for negotiating and budgeting project infrastructure needs such as desktop technologies, infrastructure space and bandwidth, web technologies, automated testing technologies, and servers

Led consolidation and conversion projects

Responsible for developing standards and best practices

Responsible for department's training including outsourced training, in-house training, and direct teaching

Led projects through full development life-cycle--from JAD facilitation through to implementation and production support.  Also assigned to step in and lead and complete troubled projects already underway

Led development of department's mission statement

Awarded Health Net's Heart and Soul award for excellence at work and in the community

JAD Facilitator

Project Lead and Staff Programmer/Analyst

Designed, developed, and implemented healthcare payer and provider EDI system for processing on-line, real-time transactions such as patient eligibility, electronic referrals, electronic claims, etc.

Many of the transaction sets were the first in the United States .  We even received special recognition from companies such as Atlantic Bell, Advantis, and VISA.

Built software, documentation, marketing, and support that are commercial grade quality

Recognized our company needed these systems, then designed and programmed prototypes on my own time, presented them to management, and gained their acceptance