James A. Kaupanger, PMP
(916) 99=
1-9348(office) (916) 955-0723(cell)
JKaupang=
er@FacilitationEnterprises.com
MIS
Manager/Team Lead/JAD Facilitator/Project Manager
Twenty-eight
years experience with proven results in the following areas:
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;
Team/department management=
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;
JAD Facilitation
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;
Project management (PMP certified)
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;
Successful planning, scheduling, and allocation of developer resour=
ces,
department administration, budgeting, personnel management
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;
Hands-on experience in full system development life cycle (SDLC): J=
AD
facilitation, assessing users' needs, analysis, planning, scheduling, syste=
ms
design, programming, quality assurance, documentation, project implementati=
on,
and customer support
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;
Leading, motivating, and training team members to deliver quality
solutions and support for customers
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;
Successful presentations
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;
Proven leader with excellent interpersonal skills
Employme=
nt
Health Net &=
nbsp; 12/1996
to 12/2004
Team Lead/JAD
Facilitator/Project Manager/Staff Programmer-Analyst
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;
Team Lead over a team of ten professional developers and technical
support staff
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;
JAD Facilitator for projects I was responsible for and for projects=
in
other departments
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;
Project Manager responsible for planning, scheduling, and allocatio=
n of
developer and support resources and all other project management
responsibilities
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;
Led research and development/new technologies projects (including
projects using Oracle, web technologies, and Visual Basic). One large project has since been c=
hosen
for national distribution at Health Net and has been recognized as an indus=
try
“best practice”.
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;
Responsible for leading development projects including large projec=
ts
with multiple platforms, multi-tiered desktop applications, web technologie=
s,
relational data bases, and data warehouse
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;
Responsible for negotiating and budgeting project infrastructure ne=
eds
such as desktop technologies, infrastructure space and bandwidth, web
technologies, automated testing technologies, and servers
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;
Led consolidation and conversion projects
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;
Responsible for developing standards and best practices
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;
Responsible for department's training including outsourced training,
in-house training, and direct teaching
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;
Led projects through full development life-cycle--from JAD facilita=
tion
through to implementation and production support. Also assigned to step in and lead =
and
complete troubled projects already underway
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;
Led development of department's mission statement
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;
Awarded Health Net's Heart and Soul award for excellence at work an=
d in
the community
Page 2
Insurance Benefit Spot
Check, Inc &nb=
sp; 3/91
to 11/96
Project Lead and Staff
Programmer/Analyst
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;
Designed, developed, and implemented healthcare payer and provider =
EDI
system for processing on-line, real-time transactions such as patient
eligibility, electronic referrals, electronic claims, etc.
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;
Many of the transaction sets were the first in the
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;
Built software, documentation, marketing, and support that are
commercial grade quality
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;
Recognized our company needed these systems, then designed and
programmed prototypes on my own time, presented them to management, and gai=
ned
their acceptance
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;
Responsible for in-house presentations, inter-company presentations,
and presentations at technical conferences and trade shows
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;
Responsible for conversion projects
ATEK =
&nb=
sp; =
6=
/84
to 2/91
General Manager
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;
Managed twenty-five employees
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;
Responsible for managing development department, systems support
department, customer support department, purchasing department, billing
department, and system installation department
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;
Responsible for maintaining good customer relations
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;
Developed policies, procedures, and training programs
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;
Built software, documentation, and marketing of commercial grade
quality
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;
Led development of electronic claims software
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;
Developed CASE technology tools
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;
Led development and delivery of standard, packaged software as well=
as
custom-built software
Servpro Industries &=
nbsp; &nbs=
p; 6/80
to 6/84
Manager of Information=
Systems
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;
Established and managed the professional Information Systems Depart=
ment
of six developers
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;
Established policies and procedures
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Responsible for department budget
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;
Managed the analysis, design, development, scheduling, delivery, and
support of: Inventory control,
manufacturing, purchase order processing, accounts payable, sales order
processing, accounts receivable, notes receivable, payroll, general ledger
systems as well as special franchising, estimating and SEC-required auditing
systems
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;
Responsible for in-house presentations, inter-company presentations,
and presentations at trade shows
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;
Served in an advisory capacity to the Corporate Controller and the
Board of Directors
Page 3
Dynamic Business Syste=
ms &=
nbsp; 1/77
to 6/80
Project Lead
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;
Project lead over a team of five developers
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;
Responsible for custom and packaged software projects and medical
office software
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;
Responsible for entire development life-cycle from JAD facilitation=
to
implementation and customer support
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;
Project lead for the development and delivery of a wide variety of
software products including: Inventory control, manufacturing, purchase ord=
er
processing, accounts payable, sales order processing, accounts receivable,
notes receivable, payroll, general ledger systems, and contractor job
accounting
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;
Responsible for company quality assurance procedures
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;
Software I developed in 1979 is still in use in hundreds of medical
practices across the country
Project
Management Professional (PMP) from the Project Management Institute
Education